Terms of Service

Acceptance of Terms

By accessing or using MyPetDex ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms may be updated from time to time; continued use of the Service constitutes acceptance.

Use of Service

MyPetDex is provided for personal, non-commercial use to manage your pets' health information and connect with local pet service providers. You must be 18 years or older to create an account. By creating an account, you represent that you meet this requirement.

Account Responsibility

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at help@mypetdex.app of any unauthorized use of your account.

Subscription & Billing

MyPetDex offers the following plans:

Free: 1 pet profile, core features, no credit card required.

Plus ($2.99/month or $29.99/year): Up to 3 pets, AI pet assistant, personalized recipes, and shopping deals.

Family ($4.99/month or $49.99/year): Unlimited pets and all Plus features.

On iOS, subscriptions are purchased and billed through Apple In-App Purchase. Payment is charged to your Apple ID at confirmation, a payment method is required to start a free trial, and the subscription renews automatically unless cancelled at least 24 hours before the end of the current period. Manage or cancel in Settings → Apple ID → Subscriptions. Access continues until the end of the paid period.

AI Disclaimer

The AI assistant and AI-generated content within MyPetDex are for informational purposes only and do not constitute veterinary advice, diagnosis, or treatment. Always consult a licensed veterinarian for medical decisions regarding your pet. MyPetDex is not liable for any actions taken based on AI-generated responses.

Nutrition & Recipe Standards

Pet recipe nutrition is calculated by MyPetDex from USDA FoodData Central ingredient data and WSAVA Global Nutrition Guidelines, with calorie, protein, fat and calcium targets referenced against AAFCO 2023 Nutrient Profiles — all publicly published standards. Ingredient portions and nutrient totals are computed, not AI-generated; AI is used only to write the accompanying recipe text.

Supplement Notice: Whole food recipes alone do not meet all AAFCO nutrient requirements. Published research has found that the large majority of homemade pet food recipes are deficient in at least one essential nutrient. MyPetDex recipes are meal guides, not complete and balanced diets. Speak to your veterinarian or a board-certified veterinary nutritionist before feeding a homemade diet long term, and follow their guidance on supplementation.

Toxicity Safeguards: Ingredients known to be toxic to dogs and cats per ASPCA guidelines are hard-blocked from all recipes. Users are responsible for verifying the safety of any additional ingredients not included in our platform.

All nutrition content is for informational purposes only. Always consult a licensed veterinarian or board-certified veterinary nutritionist before switching your pet to a homemade diet.

Your Content

You retain full ownership of any content you upload to MyPetDex, including photos, pet records, and notes. By uploading content, you grant MyPetDex a limited, non-exclusive license to store and display that content solely to provide the Service to you. We never sell your content or use it for advertising. We share it only with service providers that help us run MyPetDex (such as hosting, email delivery and AI features), and when you choose to share it — for example, through your pet's public emergency QR page. See our Privacy Policy for details.

Service Providers

Service providers listed on MyPetDex are independent businesses. MyPetDex does not guarantee the quality, safety, or legality of any service listed. Always verify provider credentials and exercise your own judgment before booking any service.

Acceptable Use

You agree not to use MyPetDex to upload false or misleading information, attempt to access other users' data, engage in any illegal activity, or use the Service in any way that could harm other users or the platform.

Objectionable content and abusive behaviour. MyPetDex has zero tolerance for objectionable content or abusive users. You must not post, send or share content that is offensive, hateful, harassing, sexually explicit, violent, fraudulent or misleading, or that infringes anyone's rights. You can report content and block users from within the app. We review reports within 24 hours and may remove content and suspend or terminate accounts that break these rules.

Limitation of Liability

MyPetDex is provided "as is" without warranties of any kind. To the maximum extent permitted by law, MyPetDex shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

Termination

We reserve the right to suspend or terminate accounts that violate these Terms of Service. You may delete your account at any time from your account settings. Upon deletion, your data will be removed in accordance with our Privacy Policy.

Governing Law

These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict of law provisions.

Contact

For questions about these Terms, contact us at help@mypetdex.app or visit mypetdex.app.